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Policies & guest information
Tip: Select a rate on the right side of the room card (Refundable / Non-Refundable). This section will instantly update to show the exact cancellation policy for the selected rate.
Check-in
Standard check-in time: 03:00 PM
Check-out
Standard check-out time: 11:00 AM
From the date of: 04/01/2017 City Tax payable directly at the hotel.From the date of: 14/12/2017 There is a daily sanitation tax payable by the guests directly to the hotel.
Note 1: Important notices: In case of any amendment please contact us to check the rates and conditions as these could change - Hotel will invoice the total amount of this booking in case of no show / En caso de modificacion, por favor contacten con nosotros para verificar las tarifas y condiciones de la reserva ya que podrian ser diferentes - En caso de no show el hotel se reserva el derecho de aplicar gastos del 100%
From: 20261029 | Until: 20261030
Note 2: Estimated total amount of taxes fees for this booking:11.76 US Dollar payable on arrival. Key Collection -.Check-in hour 03:00-.Car park YES (With additional debit notes).Check-out hour -12:00.Identification card at arrival.Deposit on arrival.Minimum check-in age 18. Kimpton TRES RIOS - ALL INCLUSIVE by IHG is an oceanfront hotel located in the Tres Rios Nature Reserve in the Riviera Maya. The property has a variety of specialty restaurants and bars as well as a sports bar and coffee shop. There is a swimming pool and a water park with slides and a childrens playground as well as a kids club and evening shows. For an additional fee registered guests have access to a tour desk a temascal a gift shop and airport transfers.The resort has access to the Tres Rios Natural Park and includes a variety of activities such as guided tours of the natural park rivers and sinkholes a kayak and a snorkel tour among others. The hotel offers evening shows and a Spa where for an extra fee registered guests can enjoy a wide range of relaxation therapies. The 255 suites are equipped with an in-room safe vanity mirror and cable TV. Rooms include coffee makers hair dryers and irons and boards.The local government has a mandatory tax per room per night payable directly to the hotel. Amounts: first guest 34.00 MXN second guest 23.00 MXN third guest 17.00 MXN fourth guest 12.00 MXN and fifth guest 0.00 MXN. The local government has a mandatory tax of 67.42 MXN per room per night payable directly to the hotel.The hotel charges a fee of 10.00 USD for in-room food delivery but food is still included.The hotel applies a resort fee of 20.00 USD per room per night which must be paid directly upon check-in. Before your trip check with the national government for the entry and stay requirements of the country you are visiting. Please note that it is the travelers responsibility to comply with the rules and regulations established by the destination country. Sanitation Local Fee: 1.96 USD additional to the rate. Per night per person. When booking include the names of all the pax there are no name changes.
From: 20261029 | Until: 20261030
Note 3: Taxes/Fees: TAXESANDFEES SubType not reported 11.76 USD payable directly at the hotel.
From: 20261029 | Until: 20261030
Need help?
For questions about your booking or policies, contact us at +1 305 428-2518.
Cancellation policy (selected rate)
- Additional-person charges may apply and vary according to the property’s policy.
- Government-issued photo ID and a credit/debit card or cash deposit may be required at check-in.
- Special requests are subject to availability at check-in and may incur additional charges; they cannot be guaranteed.
- This property accepts credit cards, debit cards, and cash. A pre-authorization may be requested prior to arrival. Parties and events are allowed (including weddings, birthdays, and family gatherings). Long stays are permitted. Safety measures include smoke detectors and exterior lighting. Some outdoor areas (balconies, terraces, patios) may not be suitable for children. Please contact the property in advance to confirm room suitability.
- Some fees related to payment processing (such as transaction or card-processing costs) are non-refundable, even if your booking is later modified or canceled.
- Any bank or card-issuer fees for international transactions or currency conversion are charged directly by your bank and are not covered by ThatVacation.com.
- In the event of cancellation, any non-refundable fees already incurred will be excluded from any refund.
- If you make changes to your booking, the new price will be based on the rates available at the time of the change and may differ from your original booking.
- Some bookings may have specific cancellation or change restrictions; please review the property’s policy before making a reservation.