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Policies & guest information
Tip: Select a rate on the right side of the room card (Refundable / Non-Refundable). This section will instantly update to show the exact cancellation policy for the selected rate.
Check-in
Standard check-in time: 03:00 PM
Check-out
Standard check-out time: 11:00 AM
Note 1: Important notices: In case of any amendment please contact us to check the rates and conditions as these could change - Hotel will invoice the total amount of this booking in case of no show / En caso de modificacion, por favor contacten con nosotros para verificar las tarifas y condiciones de la reserva ya que podrian ser diferentes - En caso de no show el hotel se reserva el derecho de aplicar gastos del 100%
From: 20261108 | Until: 20261109
Note 2: <br></strong><strong>Check-in</strong><p>Check-In time starts at: 3:00 PM<br><br>Check-in time ends at: 6:00 AM<br><ul> <li>Extra-person charges may apply and vary depending on property policy</li><li>Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges</li><li>Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed</li><li>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation</li><li>This property accepts credit cards, debit cards, and cash</li><li>Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit</li><li>This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room</li><li>Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property</li> </ul> <ul> <li>Guests with non-refundable bookings will receive an email with payment instructions from the property within 24 hours of booking. Payment is made via a secure link and due within 24 hours of receiving the email.</li> </ul><br>This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 9:00 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.<br>Minimum check-in age is: 18<p>In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.<p><strong>Check-out</strong><p>Check-out time is: 11:00 AM<p><strong>Fees</strong><br><ul> <li>Fee for full breakfast: approximately IDR 363000 for adults and IDR 181500 for children</li><li>Airport shuttle fee: IDR 570000 per vehicle (one-way)</li><li>Early check-in is available for a fee (subject to availability)</li><li>Late check-out is available for a fee (subject to availability)</li><li>Rollaway bed fee: IDR 1875500.0 per day</li></ul> <p>The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. </p><p><strong>Policies</strong><br><ul> <li>Pool access available from 7:00 AM to 7:00 PM.</li><li>Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. </li> <li>One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. </li><li>Only registered guests are allowed in the guestrooms. </li> <li>Contactless check-in and contactless check-out are available.</li> </ul><p><strong>Property Registration Number 9120006152047</strong><p><br><br><strong><b>Room</b></strong><ul><li>Garden Twin Room (Independent Building across the street) , 2 Twin Beds</li><br>Bedding type requests are not guaranteed and will be honored depending on availability upon guest arrival to the hotel.<br><br><strong><b>Services included in the room</b></strong><ul><li>Non-Smoking</li><li>Hardwood flooring in room</li><li>Bed sheets not available</li><li>Digital TV service</li><li>Electric kettle</li><li>Iron/ironing board (on request)</li><li>Pillowtop mattress</li><li>Laptop-friendly workspace</li><li>Electrical adapters/chargers</li><li>Blackout drapes/curtains</li><li>Separate bathtub and shower</li><li>Minibar</li><li>Wardrobe or closet</li><li>Free wired internet</li><li>Coffee/tea maker</li><li>Daily housekeeping</li><li>Free WiFi</li><li>Bidet</li><li>Espresso maker</li><li>Phone</li><li>Desk</li><li>Designer toiletries</li><li>MP3 docking station</li><li>Towels provided</li><li>Soap</li><li>LED TV</li><li>Toothbrush and toothpaste available</li><li>Doorbell/telephone notification</li><li>Toilet paper</li><li>Shampoo</li><li>TV size measurement: inch</li><li>Slippers</li><li>Visual doorbell/knocker notification</li><li>Private bathroom</li><li>Bathrobes</li><li>Free toiletries</li><li>Hair dryer</li><li>Air conditioning</li><li>TV size: 50</li><li>Rollaway/extra beds (surcharge)</li><li>In-room safe</li><li>Room service (24 hours)</li><li>Free bottled water</li><li>Free cribs/infant beds</li></ul><br><br><strong><b>Taxes and fees</b></strong><br>The taxes are tax recovery charges paid to vendors (e.g. hotels); for details, please see our Terms of Use. Service fees are retained as compensation in servicing your booking and may include fees charged by vendors.
From: 20261108 | Until: 20261109
Need help?
For questions about your booking or policies, contact us at +1 305 428-2518.
Cancellation policy (selected rate)
- Additional-person charges may apply and vary according to the property’s policy.
- Government-issued photo ID and a credit/debit card or cash deposit may be required at check-in.
- Special requests are subject to availability at check-in and may incur additional charges; they cannot be guaranteed.
- This property accepts credit cards, debit cards, and cash. A pre-authorization may be requested prior to arrival. Parties and events are allowed (including weddings, birthdays, and family gatherings). Long stays are permitted. Safety measures include smoke detectors and exterior lighting. Some outdoor areas (balconies, terraces, patios) may not be suitable for children. Please contact the property in advance to confirm room suitability.
- Some fees related to payment processing (such as transaction or card-processing costs) are non-refundable, even if your booking is later modified or canceled.
- Any bank or card-issuer fees for international transactions or currency conversion are charged directly by your bank and are not covered by ThatVacation.com.
- In the event of cancellation, any non-refundable fees already incurred will be excluded from any refund.
- If you make changes to your booking, the new price will be based on the rates available at the time of the change and may differ from your original booking.
- Some bookings may have specific cancellation or change restrictions; please review the property’s policy before making a reservation.