Deluxe Gold King - Hacienda (GVK-DK1B) (CHD 0-12 years)
The 1,264 Rooms And Suites In This All-Inclusive Hotel On The Riviera Maya Are D...
CRTA. CANCUN - CHETUMAL KM 72
Deluxe Sky Terrace (1 br) HEAVEN-ADULTS ONLY (TKA-TK1A)
The 1,264 Rooms And Suites In This All-Inclusive Hotel On The Riviera Maya Are D...
CRTA. CANCUN - CHETUMAL KM 72
Deluxe Diamond King - Hacienda (CNK-CK1B)
The 1,264 Rooms And Suites In This All-Inclusive Hotel On The Riviera Maya Are D...
CRTA. CANCUN - CHETUMAL KM 72
Deluxe Sky Terrace Hacienda1 Bdr Hacienda (TK-TK1B1) CHD 0-12 YEARS
The 1,264 Rooms And Suites In This All-Inclusive Hotel On The Riviera Maya Are D...
CRTA. CANCUN - CHETUMAL KM 72
Deluxe Gold Double (GVD-DD2B)
The 1,264 Rooms And Suites In This All-Inclusive Hotel On The Riviera Maya Are D...
CRTA. CANCUN - CHETUMAL KM 72
Rock Royalty Partial Ocean View King - Hacienda (ROVK-EK1B) 0-12YEARS
The 1,264 Rooms And Suites In This All-Inclusive Hotel On The Riviera Maya Are D...
CRTA. CANCUN - CHETUMAL KM 72
Rock Royalty Partial Ocean View King - HEAVEN-ADULTS ONLY (ROKA-EK1A)
The 1,264 Rooms And Suites In This All-Inclusive Hotel On The Riviera Maya Are D...
CRTA. CANCUN - CHETUMAL KM 72
Deluxe Swim-up King - HEAVEN-ADULTS ONLY (DK1SA)
The 1,264 Rooms And Suites In This All-Inclusive Hotel On The Riviera Maya Are D...
CRTA. CANCUN - CHETUMAL KM 72
Policies & guest information
Tip: Select a rate on the right side of the room card (Refundable / Non-Refundable). This section will instantly update to show the exact cancellation policy for the selected rate.
Check-in
Standard check-in time: 03:00 PM
Check-out
Standard check-out time: 11:00 AM
From the date of: 09/01/2017 City Tax payable directly at the hotel.
Note 1: A PARTIR DEL MES DE AGOSTO, EL RESTAURANTE FRIDA (COMIDA MEXICANA) Y EL RESTAURANTE THE MARKET (BUFFET INTERNACIONAL), LOS CUALES SE ENCUENTRAN EN EL LADO FAMILIAR, CERRARAN OPERACIONES POR UN PERIODO APROXIMADO DE 3-4 MESES DEBIDO A REMODELACION. MIENTRAS ESTA REMODELACION ESTA EN PROCESO, SE ACTIVA: PATIO HACIENDA ROJA CON UN MONTAJE FIJO PARA SERVICIO DE DESAYUNO HORARIO: 08:00 - 11:00 HRS. REST TORO SERVICIO DE DESAYUNO Y LUNCH CORRIDO HORARIO: 07:00 - 15:30 HRS. REST. CIAO DESAYUNO 08:00 - 11:00 HRS CENA 17:30 - 22:00 HRS REST. LA ISLA EL SERVICIO ES CORRIDO (DESAYUNO, LUNCH Y CENA); DE ACUERDO A HORARIO SE IRÁ MONTANDO LA EXPERIENCIA CULINARIA: DESAYUNO: 07:00 - 11:00 HRS . LUNCH 11:00 - 17:30 HRS. CENA 17:30 - 22:30 HRS. PRESENTACIONES MUSICALES DURANTE LA SEMANA EN SERVICIO DE CENA A LAS 19:30 HRS.
From: 20260101 | Until: 20261231
Note 2: EL HOTEL NO ACEPTARA RESERVAS DE MAS DE 4 HABITACIONES EN FECHAS SIMILARES, AUNQUE EL SISTEMA LO CONFIRME // ESTAS RESERVAS TENDRÁN CONSIDERACION DE GRUPO Y APLICAN POLITICAS Y CONDICIONES DIFERENTES // PARA CONSULTAR LAS CONDICIONES DE GRUPO DEBEN CONTACTAR DIRECTAMENTE AL DEPARTAMENTO DE ACCOUNT MANAGEMENT DE KEYTEL/B4T // EN CASO DE HACER CASO OMISO A ESTA INFORMACION, GRUPO HOTUSA/RESTEL PODRA CANCELAR EN CUALQUIER MOMENTO ESTAS RESERVAS
From: 20260101 | Until: 20261231
Note 3: Important notices: In case of any amendment please contact us to check the rates and conditions as these could change - Hotel will invoice the total amount of this booking in case of no show / En caso de modificacion, por favor contacten con nosotros para verificar las tarifas y condiciones de la reserva ya que podrian ser diferentes - En caso de no show el hotel se reserva el derecho de aplicar gastos del 100%
From: 20260913 | Until: 20260914
Need help?
For questions about your booking or policies, contact us at +1 305 428-2518.
Cancellation policy (selected rate)
- Additional-person charges may apply and vary according to the property’s policy.
- Government-issued photo ID and a credit/debit card or cash deposit may be required at check-in.
- Special requests are subject to availability at check-in and may incur additional charges; they cannot be guaranteed.
- This property accepts credit cards, debit cards, and cash. A pre-authorization may be requested prior to arrival. Parties and events are allowed (including weddings, birthdays, and family gatherings). Long stays are permitted. Safety measures include smoke detectors and exterior lighting. Some outdoor areas (balconies, terraces, patios) may not be suitable for children. Please contact the property in advance to confirm room suitability.
- Some fees related to payment processing (such as transaction or card-processing costs) are non-refundable, even if your booking is later modified or canceled.
- Any bank or card-issuer fees for international transactions or currency conversion are charged directly by your bank and are not covered by ThatVacation.com.
- In the event of cancellation, any non-refundable fees already incurred will be excluded from any refund.
- If you make changes to your booking, the new price will be based on the rates available at the time of the change and may differ from your original booking.
- Some bookings may have specific cancellation or change restrictions; please review the property’s policy before making a reservation.