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Policies & guest information
Tip: Select a rate on the right side of the room card (Refundable / Non-Refundable). This section will instantly update to show the exact cancellation policy for the selected rate.
Check-in
Standard check-in time: 03:00 PM
Check-out
Standard check-out time: 12:00 PM
Note 1: Este hotel ofrece una experiencia familiar a medida. Los niños menores de 5 años comen gratis del menú infantil, y los de 6 a 12 años pueden disfrutar del desayuno por 10 GBP y de las comidas del menú infantil. Se aplican las tarifas de comida para niños, independientemente del paquete reservado.
From: 20260101 | Until: 20261231
Note 2: This hotel offers a bespoke Family Experience. Breakfast is free for children aged 5 and under, and 10 for aged 612. A paid childrens menu is available in the restaurant. Childrens dining rates apply to all meals, regardless of the package booked.
From: 20260101 | Until: 20261231
Note 3: This hotel offers a bespoke Family Experience. Breakfast is free for children aged 5 and under, and 10 GBP for aged 6-12. A paid childrens menu is available in the restaurant. Childrens dining rates apply to all meals, regardless of the package booked.
From: 20260101 | Until: 20261231
Note 4: For stays in Glasgow on or after 25 January 2027, a 5% Visitor Levy is included in the total price shown. The levy is charged only on the room rate before VAT, and does not apply to any package inclusions or extras. Bookings made and paid for (in part or in full) before 1 April 2026 are exempt.
From: 20260101 | Until: 20261231
Note 5: Important notices: In case of any amendment please contact us to check the rates and conditions as these could change - Hotel will invoice the total amount of this booking in case of no show / En caso de modificacion, por favor contacten con nosotros para verificar las tarifas y condiciones de la reserva ya que podrian ser diferentes - En caso de no show el hotel se reserva el derecho de aplicar gastos del 100%
From: 20260910 | Until: 20260911
Need help?
For questions about your booking or policies, contact us at +1 305 428-2518.
Cancellation policy (selected rate)
- Additional-person charges may apply and vary according to the property’s policy.
- Government-issued photo ID and a credit/debit card or cash deposit may be required at check-in.
- Special requests are subject to availability at check-in and may incur additional charges; they cannot be guaranteed.
- This property accepts credit cards, debit cards, and cash. A pre-authorization may be requested prior to arrival. Parties and events are allowed (including weddings, birthdays, and family gatherings). Long stays are permitted. Safety measures include smoke detectors and exterior lighting. Some outdoor areas (balconies, terraces, patios) may not be suitable for children. Please contact the property in advance to confirm room suitability.
- Some fees related to payment processing (such as transaction or card-processing costs) are non-refundable, even if your booking is later modified or canceled.
- Any bank or card-issuer fees for international transactions or currency conversion are charged directly by your bank and are not covered by ThatVacation.com.
- In the event of cancellation, any non-refundable fees already incurred will be excluded from any refund.
- If you make changes to your booking, the new price will be based on the rates available at the time of the change and may differ from your original booking.
- Some bookings may have specific cancellation or change restrictions; please review the property’s policy before making a reservation.