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Policies & guest information
Tip: Select a rate on the right side of the room card (Refundable / Non-Refundable). This section will instantly update to show the exact cancellation policy for the selected rate.
Check-in
Standard check-in time: 3:00pm
Check-out
Standard check-out time: 1:00pm
Note 1: Important notices: In case of any amendment please contact us to check the rates and conditions as these could change - Hotel will invoice the total amount of this booking in case of no show / En caso de modificacion, por favor contacten con nosotros para verificar las tarifas y condiciones de la reserva ya que podrian ser diferentes - En caso de no show el hotel se reserva el derecho de aplicar gastos del 100%
From: 20260909 | Until: 20260910
Note 2: All Colombian residents must pay 19 IVA at the time of check-in at the hotel. Foreigners with a stamped tourist passport may request the exemption. Estimated total amount of taxes fees for this booking:19.00 payable on arrival. Check-in hour 15:00-00:00.Car park YES (With additional debit notes).Check-out hour 13:00-14:00.Minimum check-in age 18. All Colombian Passengers or foreigners not resident in Colombia who enter for reasons other than tourism must pay VAT 19 upon arrival at hotel. (19/06/2025-31/12/2045)
From: 20260909 | Until: 20260910
Note 3: Taxes/Fees: TAX VAT 40.25 USD payable directly at the hotel.
From: 20260909 | Until: 20260910
Need help?
For questions about your booking or policies, contact us at +1 305 428-2518.
Cancellation policy (selected rate)
- Additional-person charges may apply and vary according to the property’s policy.
- Government-issued photo ID and a credit/debit card or cash deposit may be required at check-in.
- Special requests are subject to availability at check-in and may incur additional charges; they cannot be guaranteed.
- This property accepts credit cards, debit cards, and cash. A pre-authorization may be requested prior to arrival. Parties and events are allowed (including weddings, birthdays, and family gatherings). Long stays are permitted. Safety measures include smoke detectors and exterior lighting. Some outdoor areas (balconies, terraces, patios) may not be suitable for children. Please contact the property in advance to confirm room suitability.
- Some fees related to payment processing (such as transaction or card-processing costs) are non-refundable, even if your booking is later modified or canceled.
- Any bank or card-issuer fees for international transactions or currency conversion are charged directly by your bank and are not covered by ThatVacation.com.
- In the event of cancellation, any non-refundable fees already incurred will be excluded from any refund.
- If you make changes to your booking, the new price will be based on the rates available at the time of the change and may differ from your original booking.
- Some bookings may have specific cancellation or change restrictions; please review the property’s policy before making a reservation.