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Policies & guest information
Tip: Select a rate on the right side of the room card (Refundable / Non-Refundable). This section will instantly update to show the exact cancellation policy for the selected rate.
Check-in
Standard check-in time: 02:00 PM
Check-out
Standard check-out time: 12:00 AM
From the date of: 06/09/2022 to 31/12/2999 MANDATORY ENVIRONMENTAL SANITATION TAX MUST BE PAID BY THE GUEST UPON ARRIVAL.
Note 1: TIPOS DE HABITACIÓN: HACIENDA GARDEN ROOM KING: I3 / INDIVIDUAL VISTA JARDIN / 1 ADULTO DG / DOBLE VISTA JARDIN / 2 ADULTOS HACIENDA GARDEN ROOM 2 QUEENS: TF / TWIN VISTA JARDIN / 2 ADULTOS T3 / TRIPLE CON VISTAS / 2 ADULTOS + 1 NIÑO CN / CUADRUPLE / 2 ADULTOS + 2 NIÑOS TG / TRIPLE VISTA JARDIN / 3 ADULTOS VA / CUADRUPLE / 3 ADULTOS + 1 NIÑO CABO OCEAN VIEW ROOM KING: 1F / SINGLE VISTA MAR / 1 ADULTO VM / DOBLE VISTA MAR / 2 ADULTOS
From: 20260101 | Until: 20261231
Note 2: EL HOTEL TIENE UN IMPUESTO AMBIENTAL QUE DEBERA SER PAGADO POR EL CLIENTE A LA LLEGADA EN EL HOTEL
From: 20260101 | Until: 20261231
Note 3: EL HOTEL NO ACEPTARA RESERVAS DE MAS DE 4 HABITACIONES EN FECHAS SIMILARES, AUNQUE EL SISTEMA LO CONFIRME // ESTAS RESERVAS TENDRÁN CONSIDERACION DE GRUPO Y APLICAN POLITICAS Y CONDICIONES DIFERENTES // PARA CONSULTAR LAS CONDICIONES DE GRUPO DEBEN CONTACTAR DIRECTAMENTE AL DEPARTAMENTO DE ACCOUNT MANAGEMENT DE KEYTEL/B4T // EN CASO DE HACER CASO OMISO A ESTA INFORMACION, GRUPO HOTUSA/RESTEL PODRA CANCELAR EN CUALQUIER MOMENTO ESTAS RESERVAS
From: 20260101 | Until: 20261231
Note 4: Important notices: In case of any amendment please contact us to check the rates and conditions as these could change - Hotel will invoice the total amount of this booking in case of no show / En caso de modificacion, por favor contacten con nosotros para verificar las tarifas y condiciones de la reserva ya que podrian ser diferentes - En caso de no show el hotel se reserva el derecho de aplicar gastos del 100%
From: 20261029 | Until: 20261030
Need help?
For questions about your booking or policies, contact us at +1 305 428-2518.
Cancellation policy (selected rate)
- Additional-person charges may apply and vary according to the property’s policy.
- Government-issued photo ID and a credit/debit card or cash deposit may be required at check-in.
- Special requests are subject to availability at check-in and may incur additional charges; they cannot be guaranteed.
- This property accepts credit cards, debit cards, and cash. A pre-authorization may be requested prior to arrival. Parties and events are allowed (including weddings, birthdays, and family gatherings). Long stays are permitted. Safety measures include smoke detectors and exterior lighting. Some outdoor areas (balconies, terraces, patios) may not be suitable for children. Please contact the property in advance to confirm room suitability.
- Some fees related to payment processing (such as transaction or card-processing costs) are non-refundable, even if your booking is later modified or canceled.
- Any bank or card-issuer fees for international transactions or currency conversion are charged directly by your bank and are not covered by ThatVacation.com.
- In the event of cancellation, any non-refundable fees already incurred will be excluded from any refund.
- If you make changes to your booking, the new price will be based on the rates available at the time of the change and may differ from your original booking.
- Some bookings may have specific cancellation or change restrictions; please review the property’s policy before making a reservation.